20th - 21st January 2027

Advanced Communication Skills Training (ACST) is a two-day course for senior health and social care professionals communicating with people in challenging or complex situations

ACST has a practical focus; working in small groups with experienced facilitators, delegates will reconstruct scenarios from practice where communication is particularly challenging.  These may include -

• supporting an upset or angry patient, or their family
• delivering significant news
• responding to important questions
• challenging colleagues

Course Description

We use trained actors to help recreate and film individual scenarios.  Delegates are empowered to enhance their skills through a process of constructive peer assisted feedback. Underpinned by evidence, this allows development of effective communication skills in a safe, supportive environment.

The intended learning outcomes include –

• Increase awareness of own communication skills
• Develop strategies to improve the quality of clinical communication
• Enhance information delivery and decision-making
• Increase confidence in responding to difficult communication situations
• Identify how to improve inter-professional communication

Delegates must attend the full 2 day workshop in order to receive a certificate of attendance.

The course will enable senior clinicians (band 6 and above) to enhance their skills and confidence so that the experience of patients and relatives can be improved.

For further information, please vsiit link below...

Advanced Communication Skills Training, Cert